Help Wanted: Full time Customer Service Representative Supervisor Dispatcher

Are you a dynamic leader with a passion for providing exceptional customer service?

Join our team at Perfect Timing Heating & Cooling, a leading residential heating and cooling company, as a Customer Service Representative Supervisor Dispatcher! 

**Key Responsibilities:** 

- Oversee daily operations of the customer service team, ensuring high standards of service are met. 

- Train, mentor, and support customer service representatives to enhance their skills and performance. 

- Manage and prioritize service requests, coordinating with technicians to ensure timely responses. 

- Resolve customer inquiries and complaints with professionalism and efficiency. 

- Monitor team performance metrics and implement strategies for continuous improvement. 

- Collaborate with other departments to enhance service delivery and customer satisfaction. 

**Qualifications:** 

- Previous experience in customer service, preferably in the heating and cooling industry. 

- Proven leadership and supervisory skills with a focus on team development. 

- Strong communication and problem-solving abilities. 

- Proficient in dispatching software and customer management systems. 

- Ability to thrive in a fast-paced environment. 

**Why Join Us?** 

At Perfect Timing, we value our employees and offer competitive pay, benefits, and opportunities for advancement. If you're ready to take your career to the next level and make a difference in our customers' lives, we want to hear from you! 

**How to Apply:** 

Please send your resume and a brief cover letter to lauren@callperfecttiming.com with the subject line "Customer Service Representative Supervisor Dispatcher Application." We look forward to welcoming you to our team!  

Perfect Timing is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.*