Now Hiring: Dispatcher

Dispatcher

Location: Thomaston, CT
Type: Full-time

What You’ll Do

• Coordinate and dispatch technicians efficiently throughout the day

• Manage the service schedule to maximize productivity and minimize downtime

• Provide courteous and professional phone support

• Engage with customers via inbound calls

• Serve as a key customer-facing point of contact when schedule changes arise

• Communicate with customers regarding arrival windows, delays, and updates

• Support technicians with job details, notes, and real-time adjustments

• Monitor job progress, parts status, and follow-ups

• Help ensure smooth daily operations and 5-star customer experiences

What You’ll Bring

• 1–2 years of dispatching, scheduling, or office coordination experience (home services strongly preferred)

• Strong communication skills and the ability to stay calm under pressure

• Excellent organization and multitasking abilities

• Customer-first mindset with professionalism and empathy

• Comfort with modern software and scheduling tools (ServiceTitan a plus)

• Team-first mindset with dependable attendance and punctuality

Why You’ll Love It Here

• Training and growth opportunities into Lead Dispatcher or Operations roles

• A role where great customer service directly impacts company success

• Supportive, fast-paced team environment

• Work that directly impacts customers, technicians, and daily success

  EMAIL your resume to office@callperfecttiming.com